Effective Date: July 10, 2026
At Verve Innovations, we are committed to providing high-quality AI solutions, web development, and digital services. This Chargeback Policy explains how chargebacks are handled and encourages customers to contact us directly before initiating a dispute with their payment provider.
Contact Us First
If you have any concerns regarding your order or payment, please contact us before requesting a chargeback. Our support team will work with you to resolve the issue as quickly as possible.
Email: info@verveinnovations.site
What Is a Chargeback?
A chargeback is a payment reversal initiated by your bank or credit card issuer. Chargebacks should only be used in cases of unauthorized transactions or where a genuine resolution cannot be reached with the merchant.
Eligible Chargeback Cases
A chargeback may be considered in situations such as:
* Unauthorized or fraudulent transactions.
* Duplicate payments made due to a processing error.
* Failure to deliver the purchased service without prior notice or agreement.
Non-Eligible Chargeback Cases
Chargebacks will generally not be accepted for:
* Change of mind after work has started.
* Delays caused by missing information or delayed responses from the client.
* Dissatisfaction with completed work that matches the agreed project scope.
* Requests for additional features or revisions outside the original agreement.
* Services already delivered, completed, or approved by the client.
Investigation Process
If a chargeback is initiated, Verve Innovations will submit all relevant documentation, including:
* Project agreements and quotations.
* Email and chat communications.
* Payment confirmations.
* Proof of work completed.
* Delivery records and client approvals.
These documents will be provided to the payment processor and issuing bank during the investigation.
Refunds
Where appropriate, refunds are processed according to our Refund Policy. Customers are encouraged to request a refund directly before initiating a chargeback.
Fraud Prevention
To protect our customers and business, all transactions may be reviewed for fraud prevention purposes. Orders suspected of fraudulent activity may be delayed, cancelled, or require additional verification before processing.
Policy Updates
Verve Innovations reserves the right to modify this Chargeback Policy at any time. Any updates will be published on this page and become effective immediately upon posting.